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DNS Name Resolution Troubleshooting

On many occasions in the life of a Systems Admin one needs to troubleshoot DNS name resolution problems. Here are some common DNS troubleshooting steps:

  1. Verify connectivity to the computer/device by performing a ping
  2. Ping -a <Ip Address> to test name resolution
  3. Verify the DNS configuration by “ipconfig /all” - check DNS server address, DNS suffixes
  4. Test connectivity to the DNS server with ping as well a “telnet <DNS server IP address> 53
  5. Check the DNS server for the specific computer A record
  6. Find out if the DNS name resolution problem is affecting one or more computers/devices
  7. Try using Nslookup <servername>
  8. Check if the Enable Forwarders check box is greyed out. If it is unavailable delete the root zone to all forwarding.

Feel free to add more steps if I have missed any.

One Response to “DNS Name Resolution Troubleshooting”

  1. These DNS resolution troubleshooting tips are great. Keep the posting these great tips.

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