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If your client computers fail to appear on the computers page of the WSUS admin console then apply the following troubleshooting steps to help isolate the problem:

1. Ensure that “Configure Automatic Updates” policy (Group Policy Object Editor -> Computer Configuration,->Administrative Templates-> Windows Components,->Windows Update) is configured with one of the following options:• Notify for download and notify for install: This option notifies a logged-on administrative user before the download and before the installation of the updates.
   • Auto download and notify for install: This option automatically begins downloading updates and then notifies a logged-on administrative user before installing the updates.
   • Auto download and schedule the install: If Automatic Updates is configured to perform a scheduled installation, you must also set the day and time for the recurring scheduled installation.
   • Allow local admin to choose setting.
2. Restart the Automatic updates services on the problem computer(s). From a CMD prompt type net stop wuauserv && net start wuauserv
3. Verify that you clients can self-update. See http://go.microsoft.com/fwlink/?linkid=79983
4. Verify that your clients have received the relevant Windows Update policy. An easy way to verify this is to check the properties of Automatic Updates (Control Panel - > Automatic Updates). If the properties of the AU page are greyed out then it is likely the policy was applied.
5. Verify the SUS settings on the problem client. Download the Windows Update Client Diagnostic (http://technet.microsoft.com/en-us/wsus/bb466192.aspx) run against a problem client. A report will be generated on the clients status.
6. If some clients appear in the WSUS console then you can be convinced that the server settings are correct.
7. Check the IIS logs on the WSUS server for any relevant errors. Location: %windir%\system32\LogFiles\W3SVC1
8. Ensrue that the problem client can communicate with the WSUS server by browsing to http://WSUSServerName/selfupdate/wuident.cab. If the download prompt appears then communication is fine. Otherwise investigate.
9. Edit the following registry keys on the problem client manually: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\

   Value name: WUServer
   Registry Value Type: Reg_SZ
   This value sets the WSUS server by HTTP name (for example, http://IntranetWSUS).

   Value name: WUStatusServer
   Registry Value Type: Reg_SZ
   This value sets the WSUS statistics server by HTTP name (for example, http://IntranetWSUS).HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
   Add any one of the following settings:
   •    Value name: NoAutoUpdate
   Value data: 0 or 1
   •    0: Automatic Updates is enabled (default).
   •    1: Automatic Updates is disabled.
   Registry Value Type: Reg_DWORD
   •    Value name: AUOptions
   Value data: 1 to 4
   •    1: Keep my computer up to date has been disabled in Automatic Updates.
   •    2: Notify of download and installation.
   •    3: Automatically download and notify of installation.
   •    4: Automatically download and scheduled installation.
   Registry Value Type: Reg_DWORD
   •    Value name: ScheduledInstallDay
   Value data: 0 to 7
   •    0: Every day.
   •    1 through 7: The days of the week from Sunday (1) to Saturday (7).
   Registry Value Type: Reg_DWORD
   •    Value name: ScheduledInstallTime
   Value data: n, where n equals the time of day in a 24-hour format (0-23).
   Registry Value Type: Reg_DWORD
   •    Value name: UseWUServer
   Value data: Set this value to 1 to configure Automatic Updates to use a server that is running Software Update Services instead of Windows Update.
   Registry Value Type: Reg_DWORD
   •    Value name: RescheduleWaitTime
   Value data: m, where m equals the time to wait between the time Automatic Updates starts and the time it begins installations where the scheduled times have passed. The time is set in minutes from 1 to 60, representing 1 minute to 60 minutes)
   Registry Value Type: Reg_DWORD

10. It may sound silly but refresh the Computers page in the WSUS administration console

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